The Term Outsourcing refers to the Contracting out of a Business Process to an External Provider. This is often referred to as Business Process Outsourcing or BPO. When Businesses Outsource to Suppliers Outside of their own Country, It is often referred to as Offshoring, or offshore Outsourcing. Virtually any Conceivable business practice can be Outsourced for any number of reasons.
Offshore Outsourcing is a $76 Billion Dollar per year Industry Worldwide. While Outsourcing Growth for large Companies has begun to level off, outsourcing by Small to Medium sized Businesses Continues to grow Dramatically due to Technology Advancements such as VOIP, which have brought down costs; as well as Increased understanding of the Benefits outsourcing offers to Organizations of any size.
Under our Staff Leasing model, you engage us to hire staff to work with you as if they were in your home office. We recruit the staff on your behalf and to your specs and you have the final say on all hires. At Sourcefit there is no obligation until you’ve found staff that perfectly fit your needs. The staff work from our offices in Manila and we provide all infrastructure and HR support for one low fee. You have the option of managing your staff directly or having us provide project management for you.
The Function Outsourcing model allows you to break off a particular task and assign it to us, similar to what many companies have been doing with payroll for years. This model works best for compartmentalized responsibilities that can be grouped individually and require little collaboration with other internal functions. Popular functions to outsource are support related, such as help desk support, desk side services and server maintenance. For example, employee-based service requests are dispatched to the outsourced team to handle the problem, freeing your internal IT staff to focus on more critical company issues. Billing for this model is normally output or time based. Savings are generally realized because the task is completed more efficiently; service level agreements can be assured; in-house staff and supervisors are freed to focus on core responsibilities; and the soft costs such as retention/hiring and benefits that you’d need to pay a full-time employee are eliminated
Any engagement that has a defined deliverable and a set start and end point is a project that can be assigned to us. Such a project may encompass skill sets your department may be lacking, or that you simply don’t have the manpower to accomplish while still handling core responsibilities. A good example is a standard desktop upgrade; completing the task creates a temporary spike in demand for your IT department, but hiring additional full-time staff doesn’t make fiscal sense. Implementing the Project Outsourcing model gets the job done quickly and eliminates any ongoing costs you’d incur if you had to hire additional full-time staff. Other examples might be websites, customer service for seasonal promotions or campaigns, or application development.
we will guide you through the process of incorporation also manage all (or selected) aspects of your set-up and operations. Our flexible approach allows you to create a strategy that perfectly suits your corporate requirements.
New program for smaller businesses that don’t require a full-time staffer in any one specialization, but rather need a suite of services on an on-going basis, such as online marketing, graphic design, and data entry. Small Business Packs are customizable service packages that deliver an entire team of specialists for one low monthly fee. With Small Business Packs, small business owners can now have a dedicated staff of highly trained professionals working to grow their business for a price that fits within any budget. Each of your team members will be assigned to your account on a continuing basis so they get to know you and your business. Our aim is for you to feel they are a seamless extension of your home office.
There are a great number of potential benefits of outsourcing, such as cost and efficiency savings; staffing, financial and operational flexibility; and freedom to focus on core activities. But ultimately each business owner or manager must assess their own individual situation and decide if the benefits outweigh the risks of ceding control over some of their business processes. As with any business endeavor, these are challenges that require research, careful planning, and an informed strategy.
Our Goal is to help you build your team as fast and easy as possible. Whether you need one or many employees, we can help you achieve your business goals and set up high-quality offshore teams at the lowest cost.
With our quick and efficient onboarding process, you can start working with your offshore staff in just a few days. To summarize our process:
First, we schedule a call to discuss your needs and to assess the skills and experience you’re looking for in your staff.
Second, we recruit top candidates within your budget and allow you to select your favorite ones.
Third, after you select your staff, we hire them as our employees and take care of the rest. You never have to worry about payroll, employee benefits, human resources, technical support, and more. Our all-inclusive pricing covers it all.
As you can see, our easy model reduces your outsourcing costs and helps you work with high-quality resources at the lowest rates. And unlike many providers, we do not charge upfront fees or deposits, and we do not impose the salary for your staff.
Plus, we never lock you in a contract and we never charge penalties or hidden fees. You will always know the total costs upfront and you can reduce or grow your staff whenever you need.
While both BPO and KPO will be beneficial for you, your choice will be dependent on your type of business and what types of jobs you wish to outsource. The skill level you wish to outsource will also be crucial in choosing between BPO and KPO. airisX has options for both needs, providing resources from entry level e-mail customer support up through project managers, bookkeepers, branding managers, and more.
In the BPO industry, outsourcers often look for the industry experience of the service provider and their client reviews.
For example, if you hire a BPO call center with several years of experience, the chances are that they have well-researched processes, trained recruits, and adequate infrastructure to conduct business.
However, KPO services rely more on the subject expertise of the vendors. For example, hiring a KPO provider with a good experience is beneficial, but what you’d really need is proven expertise in your niche (accounting, law, supply chain, etc.).
Having discussed Business Process Outsourcing in detail, let’s explore the different types of BPO service delivery models and some popular BPO companies.
Most BPO operations may include front and back office assistance, human resource services, customer care, technical support, media process outsourcing, data entry, website services, etc.
You have to know your business thoroughly before deciding to outsource. You need to understand the capabilities of your staff and the restraints of your business. Doing so will help you understand what your business needs most at a given point and how you should allocate the funds.
Let’s say your business needs a research team and can also benefit from a call center. Knowing your business properly will help you understand which one you will need more.